Privacy Policy

Information we collect

We collect information you give us directly, information we record automatically as you use the site, and information from partners who help us run the store. Depending on how you use the services, this may include:

• Contact details — your name, phone number, email address, billing address, and delivery address.
• Order details — the products you browse, add to cart, buy, exchange, or return.
• Payment details — handled by our payment partners (M-PESA, Paystack, card networks). We never store full card numbers ourselves.
• Account credentials and preferences, if you choose to create an account.
• Communications with our team, including customer support messages, reviews, and feedback.
• Device and usage data — IP address, browser type, device identifiers, and how you interact with the site.

Where the information comes from

• Directly from you — when you place an order, complete the fragrance quiz, sign up for our emails, or contact us.
• Automatically — through cookies and similar technologies as you use the site.
• From service providers — payment processors, delivery partners, analytics tools, and customer support platforms that act on our behalf.

How we use your information

• To take and fulfil your orders — process payments, arrange delivery, and handle returns or exchanges.
• To run your account, save your preferences, and personalise the shopping experience (for example, quiz-based recommendations).
• To send you order updates, customer service replies, and important account notifications.
• To send you marketing communications where you have given consent. You can opt out at any time using the unsubscribe link in any email or by replying STOP to a marketing SMS.
• To detect and prevent fraud, secure the site, and protect our customers and the business.
• To comply with our legal obligations and enforce our terms.

When we share your information

We do not sell your personal information. We share it only when it is needed to run the store, in the limited situations below:

• With service providers who help us operate — payment processors, delivery partners, hosting and analytics providers, and customer service tools.
• With marketing platforms used to send the communications you have consented to.
• With authorities, where we are required to do so by law or to respond to a lawful request.
• In connection with a corporate transaction such as a sale, merger, or restructuring; we will give you notice where appropriate.

Cookies and tracking

We use cookies and similar technologies to keep your cart working, remember your country and preferences, measure how the site is used, and support our marketing. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the store work for you.

Children

Our store is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has shared personal information with us, contact us and we will delete it.

Security and how long we keep your data

We use reasonable technical and organisational measures to protect your information, but no system is perfectly secure. We keep your personal information only for as long as we need it to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your rights

Under Kenya's Data Protection Act, 2019, and subject to certain exceptions, you can ask us to:

• Confirm what personal information we hold about you and give you a copy.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need.
• Stop using your information for direct marketing.
• Withdraw consent you have previously given.

To make a request, email us using the contact details below. We may need to verify your identity before we act on a request. If you are unhappy with our response, you can lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

Transfers outside Kenya

Some of our service providers store or process information outside Kenya. When that happens, we take reasonable steps to make sure your information is protected to a standard equivalent to what is required locally.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page and, where appropriate, give you additional notice.

Contact

If you have questions about this Privacy Policy or want to exercise any of your rights, email us at support@inspired.ke.